Conditions of service
TROPICAL TOURS LTDA, hereinafter simply the “INTERMEDIARY”, is the company that will carry out the intermediation management for the provision of services by different transport, hotel and tourism providers in the interior and exterior of the country as detailed below. Any person, hereinafter simply the “CLIENT”, who wishes to access and/or use the INTERMEDIARY services offered through this portal and/or platform, may do so subject to the General Terms and Conditions described below, along with all the other policies and principles that govern through Tropical Tours, and which are incorporated herein by reference.
1) AGREED SERVICE: Hereby, in accordance with the regulations INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA) as the international entity that regulates relations between airlines and travel agencies, and in accordance with the Warsaw Convention, as the body that issued international regulations on traffic air, the INTERMEDIARY carries out the marketing of tourist, air, land and hotel services.
2) FROM THE AIR TRANSPORT SERVICE: According to IATA (INTERNATIONAL AIR TRANSPORT ASSOCIATION) regulations, the travel agency operates as an intermediary between the passenger and the airline. In this sense, the airline is responsible for any delay, cancellation, route change, legal authorization, payment of taxes and any obligation accrued from the sale of your ticket. In this sense, for any difference in assessment or service in which the client is not satisfied, they must do so at the destination and directly to the supplier. The Intermediary is not responsible for any loss, damage, misplacement, accident or other damage or harm that occurs as a result of the trip to the destination. In the case of tickets, these will be issued once they have been paid in full, at which time the invoice (from the supplier) will be issued, stating on the invoice the date of issue of the ticket. SPECIAL TICKET CONDITIONS: Tickets with restricted fares (reduced fares, special classes or categories) are non-refundable and/or cannot be transferred to another person and/or cannot be subject to date change.
3) OF THE HOTEL SERVICE: The hotel description is based on information and categorization obtained from the supplier; which is transmitted to the client without alterations, consequently, the client declares to be fully aware of said information and categorization and understands that the travel agency operates as an intermediary between the hotel and the passenger. In this sense, for any difference in assessment or service in which the client is not satisfied, he must do so at the destination and directly to the supplier. The Intermediary is not responsible for any loss, damage, misplacement, accident or other damage or harm that occurs as a result of accommodation at the destination.
4) FROM THE CRUISE SERVICE: The cruise description is based on information and categorization obtained from the provider; which is transmitted to the client without alterations, consequently, the client declares to be fully aware of said information and categorization and understands that the travel agency operates as an intermediary between the cruise ship and the passenger. In this sense, for any difference in assessment or service in which the client is not satisfied, they must do so at the destination and directly to the supplier. The Intermediary is not responsible for any loss, damage, misplacement, accident or other damage or harm that occurs as a result of accommodation at the destination.
5) THE CHARACTER OF THE INTERMEDIARY: The Intermediary declares that its action in fulfilling the purpose of this document is limited to intermediation in the provision of the detailed services which will be provided by the operator. In this sense, having been specifically detailed in this document the characteristics of the service to be provided by the Intermediary, and the CLIENT having been duly informed of them, the Intermediary expressly disclaims its responsibility towards the Client, for the non-provision or the failure of services by transport companies, transfer services or hotels, whether for reasons of force majeure such as cancellation of flights, delays, bankruptcies or others that do not derive from the intermediation between the CUSTOMER and the Intermediary, however assumes responsibility for those aspects under its tutelage and control in its capacity and condition as Intermediary only.
6) OTHER SERVICES: Any other service purchased by the CUSTOMER is based on information and categorization obtained from the provider; same that is transmitted to the client without alterations, consequently, the client declares to be fully aware of said information and categorization and understands that the travel agency operates as an intermediary Contract Free of Abusive Clauses R-VDDUC-002 between the service provider and the passenger. In this sense, for any difference in assessment or service in which the client is not satisfied, they must do so at the destination and directly to the supplier. The Intermediary is not responsible for any loss, damage, misplacement, accident or other damage or harm that occurs as a result of accommodation at the destination.
7) DOCUMENTATION, TAXES AND PENALTIES: It is the CLIENT's obligation to have all the necessary documentation for the trip, which under the sole responsibility of the Client must be in order prior to the trip, namely: passports with a minimum validity of 6 months after the date of travel, visas valid documents, vaccination certificates, tourist cards, travel permits for minors, and any other document that may be necessary, depending on the case, whether for departure from the country, arrival and departure from countries in transit, as well as arrival and departure in and from the country. final destination; relieving the Intermediary of all liability arising from trip cancellations, penalties for date changes, charges for no-shows and others. Failure to present identity documentation (identity card and/or passport) will be the sole and exclusive responsibility of the CLIENT, with respect to the name that will appear on the ticket. It is clear that for those services provided directly abroad, no is covered by any Bolivian tax, by virtue of the fact that Law No. 843 that establishes the taxes in force in our country, determines the application of these only in national territory, for the activities or services that are carried out or developed in the country in For which Tropical Tours acts as a mere intermediary, no Invoice or corresponding Tax Note will be issued for these services provided directly abroad.
8) PAYMENT TERMS: The client must cancel all the services purchased after issuing the travel documents (tickets, vouchers, assistance and others). , if the purchased services allow payment in installments, the client must pay monthly until the total amount of the services is paid, which must be paid 50 days before the date of use of the nearest service, in case of If the client has not covered the payment of any monthly payment, it is established in the same way that all services purchased must be paid 50 days before the nearest service; in the event that the client has not covered the payment of any monthly payment, it is established Likewise, all purchased services must be paid 50 days before the next service.
9) WITHDRAWAL: The services offered by the INTERMEDIARY (air tickets, hotels, transfers, excursions and others) have particular inventory or price conditions that prevent refunds in case of withdrawal. If the client withdraws for any reason, it is clearly established that in the case of package services with fixed departure, which have an initial fee, there will be no refund. Additionally, if the INTERMEDIARY incurs any kind of fine or penalty, in the event of such withdrawal, the CLIENT will be responsible for it, in this sense, the INTERMEDIARY will charge the CLIENT the resulting amount separately from the initial fee. For operations in which there is no initial fee and in which no fines or penalties are generated for the INTERMEDIARY, the CLIENT must pay the INTERMEDIARY 5% of the operation for administrative expenses, which represent the cancellation or change to the agency. Likewise, THE CLIENT knows and agrees with the rates or fees that the INTERMEDIARY charges for the intermediation of the services.
10) SERVICES: The client declares to have received all the information about the ASSISTANCE services and the need to have a VISA for the chosen travel destination, (if applicable), and their responsibility in this regard, which are offered by the INTERMEDIARY, who carries out the express recommendation for acceptance thereof, however, and if not done so, the CUSTOMER assumes full and complete responsibility for any contingency that may occur to him or herself or to the person(s) for whom he/she acquired the item(s). ) service(s), leaving the INTERMEDIARY harmless and free of liability. For this purpose and in the final part of this document, the client ACCEPTS assuming the cost of this assistance and/or visa, declaring to know the terms and conditions of the service(s), and the client must make the corresponding claim to the provider. of the assistance card or to the visa issuer, or, where applicable, assumes responsibility and REJECTS the service(s), not being able to subsequently claim for events that may occur in cases of medical assistance, transfer health, dental care, luggage tracking, legal assistance, IT support, concerned service, personal accident insurance, compensation for delayed or canceled flight, accompaniment of minors or elderly, early or delayed return, transfer of a family member, transfer to the airport, locate the desired Contract Free of Abusive Clauses R-VDDUC-002 site, request a taxi safely or other assistance offered by the companies that provide these assistance cards. NOTE: Tropical Tours Ltda. is a mere intermediary for the sale of the TRAVEL ASSISTANCE CARD service, so it is not responsible for claims, management or collection from the service provider. In the case of VISA applications, THE INTERMEDIARY is not responsible if the application is rejected because it is an exclusive attribution of the grantors of the same.
11) ACCEPTANCE AND CONFORMITY: In case of disagreement between the CLIENT and the airline, hotel, cruises, transfer services and any of the services purchased; The client accepts and acknowledges that any failure in the services and/or accidents that may occur during the term of the provision of the services is not the responsibility, nor is it under the discretion of the INTERMEDIARY. THE CUSTOMER accepts that by having promotional prices it will be adapted to possible changes in itineraries and airlines that may occur. The CLIENT has reviewed and verified that the prices, dates, itineraries, destinations, details of services, air tickets, cruises, number and type of rooms are correct, as well as the data provided regarding the NIT, name and/or Company Name, and others, which ARE WITH YOUR FULL AND FULL KNOWLEDGE AND AGREEMENT, so you waive any subsequent claim. By this document the client certifies his knowledge of LAW Nº 165 TRANSPORTATION – TITLE V – RIGHTS AND OBLIGATIONS OF THE USERS (http://www.att.gob.bo/index.php/att/marco-normativo/transportes/237-ley-n-165-transporte?showall=&start=22).
