Privacy policies
Tropical Tours Ltda. (hereinafter “Tropical Tours Ltda.” or “We”) values its users and is committed to protecting their privacy. In the performance of said commitment, Tropical Tours Ltda. has developed this privacy policy (hereinafter, the “Privacy Policy” or “Policy”) that describes the policies and practices within the ESTROPICAL.COM website with respect to to the collection, use and disclosure of personal information collected. By visiting, using and/or registering on this website (hereinafter, the “Website”) or in the application for mobile phones and tablets (hereinafter, the “Application”), you as a user thereof (hereinafter , “You”), you accept the practices detailed below. This Policy contains the privacy practices of the Website operated by Tropical Tours Ltda.
1. Information Collected. Tropical Tours Ltda. receives and stores any information that users provide when browsing the Tropical Tours Ltda. Website, when using our online services, whether by providing them by telephone in our call center, by participating in promotions and offers, by completing surveys, when registering as a user, via email, information published in the forums, chat groups or comments through which you interact on the Website, when using our application for mobile phones and tablets (the “Application”) or any other form when you contract any product or service with Us. The information collected (hereinafter the “Personal Information”) includes, among others, names and surnames, photos, recordings, postal address, nationality, telephone number, tax identification number and email address.
We may also request information about loyalty and frequent flyer programs. You may choose not to give us such information, but in general we require certain information about you to purchase or carry out transactions on our Website or the Application. If you choose not to give us certain information, then you will not be able to contract with us. If you make a reservation on behalf of a third party, you must obtain the consent of said third party before providing us with your Personal Information. Additionally, Tropical Tours Ltda. may record or control calls made to our customer service center for quality control and staff training purposes. Call recordings will be retained for as long as reasonably necessary and then deleted.
We clarify that when using any payment method on ESTROPICAL.COM we comply with the security of users through providers that take care of that responsibility. The page does not collect information about credit cards, names, numbers, passwords or CVs nor is it responsible for them. The payment gateway runs with its own terms and conditions that support user security with international standards.
2. Other Information Collected. As long as it acts within the framework of current laws, Tropical Tours Ltda. may obtain Personal Information about you and add it to the Personal Information that you provide to us either from affiliated entities, business partners and other independent third party sources such as bases. public data, information collected during a telephone conversation with the customer service center and/or through websites or applications. Please note that any information we collect about you may be combined with Personal Information to, for example, help us tailor our communications to your needs and develop new products or services that may be of interest to you. Any Personal Information obtained by Tropical Tours Ltda. by the means described here will be treated in accordance with the provisions of this Privacy Policy.
3. Authorization for Registration and Processing of Personal Information. By visiting, using and/or registering on the Website and/or in the Tropical Tours Ltda. Application, you expressly authorize Tropical Tours Ltda. to register and process your Personal Information for, among others, the following purposes: to carry out carry out transactions that you have initiated; offer you products and services; send you information and updates about your trip; invoice processing; respond to your questions and comments; contact you for Customer Service purposes, conduct surveys, statistics or analyzes on consumer habits or preferences, notify you by email of special offers and travel-related products and services that may be of interest to you unless you do not wish to do so ( see below: “Opt Out” waiver policy). Tropical Tours Ltda. may upload results, testimonials, images, comments and information derived from the answers to the surveys on any of its websites, in order to promote real testimonies of experiences of the services of Tropical Tours Ltda., identifying you by name. complete, photo, comment and nationality. You authorize us to collect Personal Information for advertising or direct sales and other similar activities.
4. Storage and Transfer of Personal Information. All Personal Information is collected and stored on servers physically located in Bolivia. Tropical Tours Ltda. may relocate these servers to any other country, in the future, and may store Personal Information in Bolivia or other countries, for backup or backup purposes. You give your unequivocal consent so that Tropical Tours Ltda. can transfer your data to any country in the world. By submitting Personal Information on the Website and/or in the Application, You authorize and give your free and informed consent so that, in accordance with our Privacy Policy, Tropical Tours Ltda. collects, uses and stores your Personal Information for (i ) provide the products and services you request; and (ii) send you relevant information in a personalized manner, including, but not limited to, promoting the products and services. In the case of transfer of personal data, you are informed that the recipient of the personal data will assume the same obligations that correspond to the person responsible for transferring the personal data.
5. Custody and Confidentiality of Personal Information. Personal Information will be treated with the degree of protection legally required to guarantee its security and prevent its alteration, loss, treatment or unauthorized access. Tropical Tours Ltda. protects your Personal Information according to security and confidentiality standards and procedures according to Bolivian laws. Tropical Tours Ltda. does not transmit, disclose or provide the Personal Information collected to third parties other than the owner of said Personal Information and/or those third parties described in this Policy. In this sense, this Website and the Application take precautions to protect the Personal Information of users.
6. Access to Personal Information by Third Parties. You give your unequivocal consent so that Tropical Tours Ltda. can share the relevant Personal Information of its users with suppliers for the management of their reservations and/or purchase requests, such as airlines, hotels, vehicle rental companies, wholesalers, and others. suppliers of products and services that you hire through our Website and/or our Application. Likewise, to share your Personal Information with suppliers that provide services for Tropical Tours Ltda., including credit cards, commercial analytics, customer service, marketing and fraud prevention. We may also authorize service providers to collect Personal Information on our behalf, including as necessary to operate certain elements of our Website and/or our Application or to facilitate the delivery of online advertising tailored to your interests. Additionally, Tropical Tours Ltda. may share Personal Information with business partners, with whom we may jointly offer products or services. Such suppliers and business partners are subject to confidentiality agreements that prohibit unauthorized use or disclosure of the Personal Information to which they have access. Tropical Tours Ltda. may also share your Personal Information in order to comply with applicable regulations and cooperate with the competent authorities. Finally, Tropical Tours Ltda. may also share your Personal Information with companies belonging to the Tropical Tours Ltda group. Access to personal information by third parties will be governed by the opt-out policy described in the immediately following section.
7. Resignation policy (opt out). When you transact or register as a user with Tropical Tours Ltda., you will be given an option as to whether you wish to receive promotional circulars, messages or email alerts about offers. You may modify your choices at any time through your email settings. You will also be given in each email message we send you the opportunity to unsubscribe from receiving messages.
8. Use of the page. Please note that when you access the website www.estropical.com From Tropical Tours Ltda. we automatically receive information about you and your computer. We receive information from cookies (see definition below), web beacons (see definition below) regarding your browser and your operating system, the Internet pages you have visited, the links you have viewed, the IP address of your computer and the website you closed before accessing our Website. Tropical Tours Ltda. uses the information collected mainly to improve your user experience and improve our service. At any time, you can choose not to receive a cookie file by enabling your web browser to reject cookies or inform you before accepting them. Please note that by refusing to accept a cookie you will not be able to access many travel services and planning tools offered by this Website. Likewise, in order to facilitate transactions on our Website, you may choose to have Tropical Tours Ltda. store information about your credit cards. “Cookies” are text files that are automatically downloaded and stored on your computer's hard drive when you browse a page or a specific internet portal, which allow a certain amount of data to be saved about your internet activity. Cookies are used in order to know the interests, behavior and demographics of those who visit or are users of our Website and in this way, better understand their needs and interests and give them a better service or provide related information. We will also use the information obtained through cookies to analyze the pages browsed by the visitor or user, the searches performed, improve our commercial and promotional initiatives, show advertising or promotions, banners of interest, personalize content, presentation and services. “Web beacons” are images that may appear inserted in pages and websites and have a similar purpose to cookies. Additionally, a Web beacon is used to measure user traffic patterns from one page to another in order to maximize how traffic flows through the Web.
9. Opinions. We appreciate and recommend that you provide opinions, comments and suggestions to improve the Website and/or the Application. You can give your opinions by sending us emails, from the My Reservation section, answering surveys and/or by other means of communication. You accept and agree that all Reviews you submit to us will be the sole and exclusive property of Tropical Tours Ltda., and you hereby irrevocably assign to Tropical Tours Ltda., and accept such assignment, all of your ownership rights in the entirety of its opinions, including, without limitation, the worldwide patent rights, copyrights, trade secrets, moral rights and other proprietary or intellectual property rights included therein, and waive any moral rights it may have in such opinions. You accept that such opinions may be published on the Tropical Tours Ltda. website and/or Application or on other websites and/or Applications. Upon request and at Tropical Tours Ltda.'s expense, you will execute documents and perform such other actions as Tropical Tours Ltda. reasonably requests to assist Tropical Tours Ltda. in acquiring, perfecting and maintaining its intellectual property rights and other protections. legal in relation to opinions. We remind you that you can give your opinion anonymously or delete it by configuring your account in My Reservation.
10. External Links. This Website may contain links to other websites that have their own privacy and confidentiality policies. Therefore, we recommend that if you visit these other websites, you carefully review their confidentiality practices and policies, since this Privacy Policy does not cover the practices or policies of third parties, including those that may disclose and/or share information with Tropical. Tours Ltd.
11. Modifications. Tropical Tours Ltda. may make changes to this Privacy Policy in the future. Any modification to the way Tropical Tours Ltda. uses Personal Information will be reflected in future versions of this “Privacy Policy,” and will be published in this application or on the website indicated as Privacy Policies, so it is advisable to review periodically the same.
12. Contact. If you have questions about this Privacy Policy, the practices of Tropical Tours Ltda., or your transactions on the application you can contact us at: info@estropical.com.
